Service Contracts

Complete cover for your care equipment

Get peace of mind that your care equipment is looked after, no matter what life throws your way. Our experienced engineers provide both scheduled maintenance services and emergency repairs for a wide range of equipment. By choosing a service contract, you’re covered for prevention and protection. Think of it like owning a car, your equipment service contract is your MOT + annual service + breakdown cover all rolled into one.

Regular servicing prevents problems from arising in the first place. But, if a breakdown does occur we can get you back up and running quickly – even for accidental damage!

ENQUIRE ABOUT SERVICE CONTRACTS

TRAINED TECHNICIANS

Our engineers are highly trained in maintenance and repair work – including LOLER testing.

RAPID
RESPONSE

We stock key replacement parts on our vans – that way, we can carry out more repairs immediately.

REMOTE
SUPPORT

Get monthly video/phone support to handle any quick fixes or questions without the need for a callout.

Service Contract Packages

We offer four service level plans to suit your requirements and budget:

Features:	Bronze	Silver	Gold – recommended plan	Platinum
Preventative planned maintenance (PPM) services at recommended intervals	Yes	Yes	Yes	Yes
Free phone/video support (per month)	10 minutes	20 minutes	60 minutes	90 minutes
Guaranteed engineer response time	Next available slot*	Same day*	Same day*	Same day*
On-site visit response time	Next available slot*	2 working days*	Next working day*	Next working day*
Number of standard callout visits included (per year)	0	1	2	3
Additional callout charges	Standard charges apply	Save 5%	Save 10%	Save 15%
Additional labour charges	Standard charges apply	Standard charges apply	Included – No additional charges	Included – No additional charges
Out of hours phone/video support (up to 9pm & weekends)	No	No	Yes	Yes
Additional parts charges	Standard charges apply	Standard charges apply	Save 20%	Included – No additional charges
Access to online portal (see job history/book repairs or services)	No	No	Yes	Yes

^{*For distances over 80 miles, lead times may vary and mileage charges will apply. Working hours are Monday to Friday, 8.30am to 4.30pm (Excluding bank holidays).}

^{Disclaimer – The above packages do not cover kerb-side recovery, special and/or custom adaptations and additions, or breakages/damage due to: user error, incorrect operation/use, or abuse, misuse and/or use of a product in an unintended way. Included on-site repairs are not applicable outside mainland England and Wales.}

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Equipment Servicing & COVID-19

We are still providing our full range of repair and maintenance services. This is essential for keeping care equipment operating safely across care homes, hospitals, and private residences.

Our service engineers are taking extra safety precautions to protect you and themselves. They wear full PPE, use sanitiser before entering a property, and follow social distancing guidelines.

What care equipment do you cover?

We provide service contracts for a full range of mobility aids, specialist seating and other care equipment:

Active user wheelchairs
Alternating air mattress
Baths
Beds
Care chairs

Electric wheelchairs
Hoisting equipment
Manual wheelchairs
Mobility scooters
Powered wheelchair add-ons

Raizers
Ramps
Riser Recliner Chairs
Scooters
Stairlifts

Tilt-in-space wheelchairs
Tilt-in-space shower chairs
Toilets
Toilet risers
Vela activity chairs

GET COVER FOR YOUR EQUIPMENT

Yorkshire Care Equipment service engineer vans

Service and repair scheduling anytime anywhere

How does it work?

Once your service contract is set up, getting support and booking appointments couldn’t be simpler. We always try and fix issues over the phone first so we don’t use up your visit allowance!

REPORT A PROBLEM

Call us on 01423 799960 or email aftersales@yorkshirecare.com to report your problem.

TROUBLE
SHOOTING

Our office team will troubleshoot immediately using our extensive knowledgebase and help guides.

CALLBACK

If the problem continues, a trained engineer will then call you back. They will assess the issue by phone, or video call, and fix it where possible.

ON-SITE VISIT

For problems that can’t be fixed remotely, we’ll book a site visit as soon as possible. The engineer will come out and help you in-person.

“A young man came to see to my mobility scooter and it was a joy to meet him. He was very polite and pleasant, he explained the work he had carried out in a way I could understand.”

– MR STOTT

“If it were possible to award six stars Yorkshire Care would be the first in line. I cannot speak (or write) highly enough of this company.”

– M JACKSON-CROCKER

“Thank you for the excellent service we received. The job was carried out with great patience and professionalism in these very difficult times.”

STAIRLIFT CUSTOMER

“Excellent service from start to finish.”

D EVANS

“We had three Raizer lifting chairs serviced with no problems at all, we had to keep two free in case we needed them. The engineers were nothing less than professional and patient throughout. Thank you again.”

A TUNLEY

Real-time scheduling and tracking

We use advanced scheduling technology to ensure our engineers are in the right place at the right time – you’ll know exactly when they are due to arrive!

Plus, they have on-demand access to full service histories for all equipment. They can see any past works carried out straight away. You don’t have to answer the same questions each visit and we make sure nothing gets missed.

FAQs

Which service plan is best for me?

We recommend the Gold plan for complete cover.

It includes your scheduled servicing and callouts. Any additional labour charges are included – these can add up if you need a repair! Plus, you get our fastest guaranteed response time. One of our engineers will be with you the same day in an emergency.

If you or a relative rely on the equipment daily, Gold is the best option for full peace of mind.

Want the extra benefit of having any parts charges covered? Then opt for the Platinum plan instead. Our team are happy to talk you through the options in more detail.

What are the payment options?

Service contracts are paid for via monthly Direct Debit.

This means you only have to budget for a small recurring amount. There are no large upfront costs. Plus, you don’t have to worry about remembering to pay a bill. It is all automatic!

If you are a corporate customer and prefer to pay annually, please contact us.

How long do service contracts last?

Service contracts are available on 3-year terms.

You will be automatically contacted about renewal when nearing the end of your current term.

What is the cancellation term?

Service contracts cannot be cancelled within the first 6 months.

After 6 months, the remainder of the service contract can be cancelled at any point. 1 months notice must be given prior to cancellation.

Please submit any request to cancel in writing.

I have care equipment that I purchased somewhere else, will you service it?

We can service a large range of products.

Please contact us with more details to discuss your options.

Enquire About Service Contracts

To set up a service contract, request a copy of our servicing brochure, or ask further questions, please fill out the form below or call us on 01423 799960: