Complete cover for your care equipment
Get peace of mind that your care equipment is looked after, no matter what life throws your way. Our experienced engineers provide both scheduled maintenance services and emergency repairs for a wide range of equipment. By choosing a service contract, you’re covered for prevention and protection. Think of it like owning a car, your equipment service contract is your MOT + annual service + breakdown cover all rolled into one.
Regular servicing prevents problems from arising in the first place. But, if a breakdown does occur we can get you back up and running quickly – even for accidental damage!
Service Contract Packages
We offer four service level plans to suit your requirements and budget:
|Preventative planned maintenance (PPM) services at recommended intervals||Yes||Yes||Yes||Yes|
|Free phone/video support (per month)||10 minutes||20 minutes||60 minutes||90 minutes|
|Guaranteed engineer response time||Next available slot*||Same day*||Same day*||Same day*|
|On-site visit response time||Next available slot*||2 working days*||Next working day*||Next working day*|
|Number of standard callout visits included (per year)||0||1||2||3|
|Additional callout charges||Standard charges apply||Save 5%||Save 10%||Save 15%|
|Additional labour charges||Standard charges apply||Standard charges apply||Included – No additional charges||Included – No additional charges|
|Out of hours phone/video support (up to 9pm & weekends)||No||No||Yes||Yes|
|Additional parts charges||Standard charges apply||Standard charges apply||Save 20%||Included – No additional charges|
|Access to online portal (see job history/book repairs or services)||No||No||Yes||Yes|
*For distances over 80 miles, lead times may vary and mileage charges will apply. Working hours are Monday to Friday, 8.30am to 4.30pm (Excluding bank holidays).
Disclaimer – The above packages do not cover kerb-side recovery, special and/or custom adaptations and additions, or breakages/damage due to: user error, incorrect operation/use, or abuse, misuse and/or use of a product in an unintended way. Included on-site repairs are not applicable outside mainland England and Wales.
What care equipment do you cover?
We provide service contracts for a full range of mobility aids, specialist seating and other care equipment:
- Active user wheelchairs
- Alternating air mattress
- Care chairs
- Electric wheelchairs
- Hoisting equipment
- Manual wheelchairs
- Mobility scooters
- Powered wheelchair add-ons
- Riser Recliner Chairs
- Tilt-in-space wheelchairs
- Tilt-in-space shower chairs
- Toilet risers
- Vela activity chairs
How does it work?
Once your service contract is set up, getting support and booking appointments couldn’t be simpler. We always try and fix issues over the phone first so we don’t use up your visit allowance!
Real-time scheduling and tracking
We use advanced scheduling technology to ensure our engineers are in the right place at the right time – you’ll know exactly when they are due to arrive!
Plus, they have on-demand access to full service histories for all equipment. They can see any past works carried out straight away. You don’t have to answer the same questions each visit and we make sure nothing gets missed.
We recommend the Gold plan for complete cover.
It includes your scheduled servicing and callouts. Any additional labour charges are included – these can add up if you need a repair! Plus, you get our fastest guaranteed response time. One of our engineers will be with you the same day in an emergency.
If you or a relative rely on the equipment daily, Gold is the best option for full peace of mind.
Want the extra benefit of having any parts charges covered? Then opt for the Platinum plan instead. Our team are happy to talk you through the options in more detail.
Service contracts are paid for via monthly Direct Debit.
This means you only have to budget for a small recurring amount. There are no large upfront costs. Plus, you don’t have to worry about remembering to pay a bill. It is all automatic!
If you are a corporate customer and prefer to pay annually, please contact us.
Service contracts are available on 3-year terms.
You will be automatically contacted about renewal when nearing the end of your current term.
Service contracts cannot be cancelled within the first 6 months.
After 6 months, the remainder of the service contract can be cancelled at any point. 1 months notice must be given prior to cancellation.
Please submit any request to cancel in writing.