Frequently Asked Questions
How do I order online with you?
Once you’ve found what you’re looking for, just click the ‘add to basket’ on the product page to put it in your shopping cart. When you’ve added all the items you need, just click on the shopping cart icon (which can be found in the top right-hand corner of the page) and go to the ‘checkout’. Enter your billing and delivery details, and fill out the payment form to place your order.
If you need extra assistance when placing your order, feel free to call us on 01423 799960 and we can talk you through the process.
Which payment methods do we accept?
We can take payment from Visa and Mastercard credit or debit cards, or by BACS transfer if preferred. All card payments are processed through a secure system, and Yorkshire Care Equipment will not record any card details. We can also take cash payments if you are collecting your order from our showroom.
Can you tell me if I’m eligible for VAT relief?
Individuals who are considered physically or mentally impaired by a long-term condition might be eligible for VAT relief. Charities are also eligible for VAT relief if they provide a valid charity number. For further information, please read our page on VAT relief and eligibility.
How do I claim VAT relief?
If you believe that you are eligible for VAT relief, then all you need to do is fill out our VAT relief form and we’ll handle the rest.
What are your delivery charges?
We deliver to all UK mainland addresses and most non-mainland UK addresses. We use DHL courier service, which costs £6.90 (inc. VAT). For higher value items over £500 + VAT, we can offer free shipping and setup by our own fully trained staff in the Yorkshire and Humberside areas. Another option is to collect from our Harrogate store in person.
How long does delivery take?
We aim to get our items to you as quickly as possible with no hassle. All orders will be sent out using a courier service for fast, friendly delivery.
Any online stock orders will usually take between one and five business days for delivery, but may sometimes take a little longer. For bespoke or non-stock items, please contact our team for an estimated delivery date.
Do you offer next day delivery?
Unfortunately, we don’t offer next day delivery services at the moment, but it is something we’re looking at.
Do you deliver items overseas?
Sorry, we don’t offer overseas delivery at the moment.
What is your returns policy?
Yorkshire Care Equipment is happy to offer a refund to customers who wish to return their items within 30 days of purchase. To find out more about our returns policy, visit our Returns and Refunds page.
What happens if my product arrives damaged?
We’re terribly sorry if you have received a damaged item. Please call us as soon as possible on 01423 799960 to arrange a return. We might need you to send us some proof of the damage first, so please take a photograph and send it through to firstname.lastname@example.org.
We will arrange for the item to be collected from you and brought back to us. A refund or replacement will be processed and sent out to you as quickly as possible once we have received the faulty item and verified any damages.
Can I hire equipment from you?
Yes, you certainly can! We hire out a variety of care equipment and mobility aids. For more information on our items for hire and prices, take a look at our Equipment for Hire page.
Do you sell spare parts?
Although these are not listed on our website, we do supply spare parts. If you have a particular item in mind, please contact us on 01423 799960, or email email@example.com to see if we have what you need.
How can I contact Yorkshire Care Equipment?
You can contact our offices Monday to Friday, between 8:30am and 4:30pm. The quickest way to get in touch with us is by calling 01423 799960. Alternatively, you can contact us using the form on our contact page, or visit our showroom at the following address:
Forest Lane Head